Troubleshooting
Something not working? Start here: find the symptom you're seeing (site down, 500 error, database, login, SSL, DNS, slow site, email) and follow the fix.
8 articlesMy Website Isn't Loading
Website not loading at all? Work out whether the cause is DNS, an expired domain, your own connection or the site itself, and how to fix each one.
My Website Is Showing a 500 Error
Seeing a 500 Internal Server Error, a critical error message or a blank white screen on WordPress? Find the plugin or file at fault and fix it.
WordPress Shows a Database Connection Error
WordPress showing 'Error establishing a database connection'? Check the credentials in wp-config.php, repair damaged tables or restore a backup.
I Can't Log In to WordPress
Locked out of wp-admin? Use the one-click Log in to WordPress button in your dashboard, then reset your password or clear the block that stops you.
My SSL Certificate Isn't Working
Browser showing 'Not Secure' or a certificate warning? Check the SSL badge in your site's Domains tab, your DNS, the www address and mixed content.
My Domain Isn't Pointing to My Website
Added your domain but it still shows your old host or a parking page? Check the DNS records, where your nameservers point and the domain's status.
My Website Is Slow
Website slow to load? Check that caching is on, then run the built-in Diagnostics tool to find the slow plugin, query or external call.
I'm Not Receiving Email
Not getting email for your domain? Most cases come down to MX records or a spam filter - here's how to check both.
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