1) Basic Management (FREE)
Basic management is provided with any VPS package by default. We recommend this management option to those who have technical background and can manage/configure the server on their own.
Basic Management includes:
Hardware issues detection and resolution
Carrier uptime monitoring
Initial VPS setup and configuration
VPS reboot per customer’s request
OS re-setup and control panel re-installation
Assistance with basic services (apache, mail, sql) configuration
Assistance with IPs allocations
2) Full Management
Full management option costs $60.00 per month and is provided ONLY with VPS packages that have cPanel/WHM installed on them. We recommend it to those who have no time to monitor/configure the server or have not enough technical knowledge for that. Our technical team will take care of the technical side and you will just work with your sites. With Full Management you receive everything included into Basic Management + additional assistance.
Note: With Full Management you receive reseller level access, only our technical team will have root access as they will fully manage your VPS.
VPS Full Management includes:
Hardware issues detection and resolution
Carrier uptime monitoring
Initial VPS setup and configuration
VPS reboot per customer’s request
OS re-setup and control panel re-installation
Assistance with basic services (apache, mail, sql) configuration
Assistance with IPs allocations
Standard software installation
Standard software upgrades per customer’s request
Regular weekly software updates
Custom software installation and configuration upon request
Assistance with system services configuration
Regular VPS monitoring
Weekly file system snapshots
Weekly external backups which are done in online mode
DNS hosting for customer’s domain names
Priority support
Assistance with custom solutions
3) Emergency Assistance
Emergency Assistance is provided to any VPS customer at an additional rate of $20 per 15 minutes, in 15 minute increments. It includes additional software installation, customized solutions, assistance with basic services, etc. We recommend this type of management to those who can manage VPS on their own but may require occasional assistance.
Please note that our technical team can refuse to assist due to technical or security reason, e.g. we can not guarantee stable or correct work of the solution you want to install on our servers.